STRATEGY
Questions
 Does my company have the good strategy?
 Is it shared and understood by everyone?
 Is my commercial policy aligned with my positioning?
  
 Who?
 General Manager
 Steering committee
 ITHIKOS
OPERATIONAL EXCELLENCE
Questions
 Do we have a clear organization chart and clear job descriptions?
 Is the flow and treatment of information well structured in my company?
 Is everyone clear about their right to decide?
 Do we have well-defined qualitative work KPIs by department?
  
 Who?
 Each Department Direction
 ITHIKOS
ARBITRATIONS & CHOICES
Questions
 Who decides on the arbitrations?
 Are they shared and understood by everyone?
 Are they aligned with my positioning?
  
 Who?
 General Manager
 Steering committee
 ITHIKOS
ADEQUACY / COORDINATION
Questions
 Are agility and flexibility present in my company?
 How is the information shared in my company between departments?
 Do we have a management style aligned with my company and with the VUCA world? (Volatility, Uncertainty, Complexity and Ambiguity)
  
 Who?
 General Manager
 Steering committee
 ITHIKOS